Switching Veterinary Hospitals

Thank you for coming with me.

Thank you for telling your friends to come with us.

Thank you for trusting me with your pets.

This is going to be good guys.

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If You are Switching Your Pets from One Veterinary Hospital to Another, How to Make the Move as Easy as Possible…

Transferring Records:

  • Call your previous veterinary hospital and ask them to fax veterinary records of all pets to your new veterinary hospital.

or

  • Call your new veterinary hospital and ask them to call your previous veterinary hospital and have veterinary records of all pets faxed over.

In most situations, both veterinary hospitals involved in a procedure like this will be eager to help you and be good at getting records transferred for you.  Potential issues…

  • Legally, you need to be the one to request the transfer, not your vet or your new hospital.  Uhg!  I REALLY wanted to do this for Ernie Dog, but even then, Mom and Dad had to call, just so he could get his next dose of Revolution (which he approves of by the way…)
  • If you call right when you need records (like during your first exam at the new hospital), either or both hospital staffs may be busy and may not be able to transfer records right away.  If you think of it, have them help you before you actually need vet care so records will be ready and waiting at the new hospital.
  • You do not NEED to have records transferred, but I would recommend it for two reasons…
  1. The new hospital will have a record of chronic issues and previous medical history and laboratory values.
  2. Exact dates of wellness examinations, vaccinations and laboratory test results will be on file, which helps as we plan your pets’ medical care from here forward.
  • If you need medication refills and such, the previous hospital may be able to fill prescriptions if your pet has been seen in the past year and refills are available.  You may need to transfer records to the new hospital and have prescriptions filled from there.  That is a generalization and probably confusing!  Here is the real solution:  If Ike/Ernie/Noodle needs meds, he can have whatever his little Poodle heart desires/needs and I will help you make sure he gets whatever that is!

I say, whatever Ernie wants, Ernie gets! :)

 

Wellness Plans

In the specific situation of transferring from Banfield to Gentle Doctor, your dogs or cats may have Wellness Plans that need to be cancelled.  You can call Banfield Pet Hospital of Papillion directly, or Banfield’s Wellness Plan Relations Team.  They will help you determine if it is less expensive to cancel the entire year that your pets are on and pay “full price” for what has been used, or let the plan continue until the end of the year and set it to not renew.

Helpful Numbers:

Banfield Pet Hospital of Papillion…………………………402-331-1108

Banfield’s Wellness Plan Relations Team………….1-888-649-2716

Gentle Doctor Animal Hospitals Main Number……..402-445-4400

I will be mostly at the 120th and Blondo location, but if you call, they can tell you where I am and when.  I will be available roughly three times as often as before and, as always, will be seeing dogs, cats, small mammals, birds, reptiles and amphibians.  Thank you Gentle Doctor team for adding exotics back onto the list of Pets We See.  At least one team member has very severe allergies to some exotic pets, so make sure you hug them and thank them for putting up with me and my bunny love!  Just not when you have your bunny with you…

Greeting card Dave (Secret Penguin) made for me long ago

Gentle Doctor Animal Hospitals Website

and just for fun…

Gentle Doctor Animal Hospitals Facebook Page

I love THIS conversation:

Me to super awesome doctor (eight times over) I am shadowing or super awesome support staff (fifty times over?  I dunno.  I’ve lost track of the Gentle Doctor super awesome staff numbers):  “May I go into this next room with you?”

Super Awesome Doctor/Tech/Team Member:  “Nope, go ahead.  They requested you specifically.”

You all are making this the best transition ever.  Thank you so much!


 

 


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3 Responses to “Switching Veterinary Hospitals”

  1. Jana Rade says:

    Access to past records is so useful! We didn’t have much luck with that – when getting Jasmine’s records transferred, it was just couple pages of useless scribble each time.

    Either they didn’t want to do it right or that was all the records they had! Quite tragic either way.

    Our new bet puts practicality and transparency above other sentiment. He keeps web-based records – I can look up or print out anything I want any time I want.

  2. JC Burcham says:

    Very excited and happy for you! It takes bravery for a big change like this. Things are changing for me too, though the details have yet to make themselves apparent. Good luck to you as you keep moving forward!

  3. Jana-I hate that too-getting scribbled or poorly detailed records! Glad your pups are where they get great care and great records of that care now!

    Thanks Dr. Burcham! Yeah, this will be good! Anxious to hear about your changes – hope they are good ones. I am loving your Clinician’s Brief articles! :)

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