Posts Tagged ‘Scrubs’

Mayo Clinic – Book Review

Monday, March 21st, 2011

Management Lessons from Mayo Clinic – Inside One of the World’s Most Admired Service Organizations


Leonard L. Berry, PhD.


Kent D. Seltman, PhD.

Five Stars!


This is a really good book about Mayo Clinic, an organization I previously knew nothing about.  And THAT is my favorite thing about it – learning so much about <Mayo Clinic>.  I love to learn.

The cover isn’t awesome.  It is red, white, blue and yellow, but I have not been wearing my fuzzy red mittens in this warm spring weather, so I did not need something to coordinate with them.  I was going to say “Look how much I have matured over this year, no longer judging a book by its cover…” but I just spent an entire paragraph on the cover, so I will not say that.  Maybe next year…

Dr. Berry is a marketing professor and author, and Dr. Seltman was the director of marketing at Mayo Clinic from 1992 to 2006, so they know that of which they write.  They keep the book professional and structured in such a way that even those in fields other than healthcare can extract leadership lessons from the book.  However, the best parts of the book (as is often true) are the stories and pictures.  Even in their strict professionalism, they capture well the love doctors, nurses, support staff, patients and families have for Mayo Clinic, and I loved reading about that.

The history of Mayo Clinic is fascinating.  (Yes!  New thing!  I’m a history buff.)  Dr. Mayo and his two sons started the clinic over a century ago on a solid, medically and ethically sound foundation from which the clinic, now on three campuses and associated with all sorts of other health care partnerships and health care websites, has seemed to stay very true, which is super impressive.

I also loved learning about the excellence of the present-day doctors of Mayo Clinic.  They have to be team players to make it.  Very persuasive cases were made for the validity of standardized procedures and evidence-based medicine, which are big parts of Mayo Clinic.  The typical Mayo doctor is truly on the cutting edge of medicine.  Many of them lead within the organization and research and teach.  That is the part of the book that was most challenging to me as a veterinarian and that will stay with me the longest I would guess.  We as veterinarians have much to learn from our human MD friends, and as often as I can put my scruff down and accept that, I come away a better doctor.


This fits nowhere in a professional book review, as is a subpoint of a subpoint in the book, so I will put it here anyways, because it is too awesome not to mention, and it was one of the first things to really cheer me up during this sad season of Finch pet loss…

As you know, I am unhealthfully obsessed with the show Scrubs.  In one particularly tasteless gag, J.D. tells a family their grandfather has passed away while he is dressed as a clown.

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That really happened in Real Life!  It is in the book!

It was casual Friday…It was Halloween…A doctor was celebrating, as was the rest of the hospital…I will apologize now to the grown grandchildren to whom this happened and who are now dealing with more severe clown phobias than the rest of us, but I am still laughing, and I read that section a month ago.  It is just too horrible to take seriously, and not, as the book authors propose, a valid argument against casual Fridays.  I am quite sure it has never happened before or since.


I honestly can say I agree with the rest of the book and will read it again to find more parallels to my veterinary life.  Whether you are in an entirely different profession, are a veterinarian, or are a realhumanmedical doctor, What in the world are we supposed to call you guys?? …um…you will enjoy and learn from this book.

(B&G Tasty Foods kept a couple of these clown oil paintings from the original restaurant and let me take a picture for my 24 clock project of Blogathon 2010.  In the original post, I cropped the clown out to protect you. I think it fits nicely with the clown paragraph of this book review, though.  The sandwiches at B&G are so good they are worth the clown night terrors you will have for weeks after.)

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Coming Soon to Riley and James…

Do Pets Mourn?  The Story of Joy the Puppy and Ebony Dog

Happy Heartworm-Free April

Happier Posts…

A friend has asked when I will return to my normal, more upbeat posts here…I am working on it Georgia Little Pea!

Summary of the 25 Veterinary Economics Leadership books – two books to finish!  Woo!  This has been such a fun project!

And Elsewhere…

I have taken a break from my monthly column at, but I do miss it.  Genius idea to name the column after a mortal pet.

The Wagging Tail

This is a collaborative blog to which I contribute about once a month.  I think it is time to get back on the ball here as well!

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Articles Originally Written for Veterinarians – Table of Contents

Monday, February 28th, 2011


Overcoming Team Conflict


Building a Best of the Best Clientele


A Dramatic Wellness Exam


Recommending a High Level Standard of Care


Effective Communication Stratagies


Self Evaluation


Changing Times


Twitter for Veterinarians


Year in Review:  2010 in Veterinary Medicine


Conflict Resolution

Click on the article title to get to the article itself.  I know it would be cooler if I did not actually mention this and just let people find this out for themselves, but I never claimed to be cool (quite the opposite)…

Every one of the ten articles has a Scrubs link in it that pertains to the article.


Self Evaluation

Friday, February 25th, 2011
Self evaluation is important for veterinarians. We want to do the very best we can for our patients, clients, teammates and ourselves.  You probably already evaluate yourself informally, as you go through your day, and perhaps on the drive home.  Consider also periodically evaluating yourself formally, with a checklist of criteria important for success.
Feedback is always helpful when determining what is working and what needs work.  For a well-rounded, accurate assessment of yourself, consider implementing a 360 degree evaluation in your practice, in which each person is evaluated by themselves, others on the team, and possibly even clients.
S: Subjective variables that relate to success include relationship quality, communication skills and attitude.  How are your relationships with your boss, coworkers and clients?  Do you communicate well?  Do you work together as a team?  How is your attitude towards your job, towards others?  How are others’ attitudes towards you?  Are there red flags of impending conflict?
O: Objective criteria are easier to measure, but are also easier to oversimplify or misinterpret.  If the team is getting along well, and pets are well cared for but the number of patients you see a day is down from normal, have you succeeded or failed?  I would contend you are succeeding with room for improvement.  Fortunately, if subjective measures of success are positive, objective measures of success will usually reflect that.  As my Dad always says, “Practice good medicine, and the money will follow.”
So what are good objective criteria to measure and track?  A few to consider are number of patients per day and overall income for a day/week/month/year.  Just remember that each statistic only tells part of the overall story.
A: Assessment of the data is the next step.  Consider the subjective and objective data you have just gathered and determine what you are doing well and what needs improvement.  Again, using the 360 degree evaluation concept, either formally, with standardized questions prepared ahead of time, or informally, by asking others for their feedback on your performance, will help you develop a more accurate assessment.
P: Plan how you are going to improve problem areas and maintain what you are doing well.  With your assessment in front of you, this is the time for goal setting, for dreaming even.  You are back where you started-envisioning success, but now it is even better, you are envisioning success with a personalized checklist of things to restore, develop and maintain.
Recheck: If you have found that things are going pretty well, you may want to revisit your self-evaluation quarterly.  If you have problem areas that have been revealed, perhaps a weekly self-evaluation is in order until all is well.  Write out your plan and jot a note on the calendar on the date that you plan to revisit your self evaluation.
Sound familiar? I thought it’d be easier to remember that way, Doctor.
This was first published on The Wagging Tail for Veterinary Professionals on February 24, 2010.

Blogathon 2010 – Random Things Over Which I Tend to Obsess

Sunday, November 14th, 2010

taking care not to dangle participles, to the point of creating awkward blog titles in order to avoid it


While You Were Sleeping

Eternal Sunshine of the Spotless Mind

August Rush



Scrubs (Season 1, 2, 3, 4, 5, 6, 7, 8 and back to 1…)


Articles – Not being able to obsess about each posting for a few weeks before I write it and at least a week afterwards has been VERY hard for me tonight!  But it is probably good for me.  Even so, I will probably monkey with all of my Blogathon posts this next week…


My vision board – a bulletin board above my art table where I keep goals on index cards (written in Sharpie-I love Sharpies!)

current obsessive kick – finishing the Veterinary Economics Recommended Reading List


of my husband

and kids

and pets

and patients

Surgical Procedures – Every Step from Start to Finish

spays (I’ve done hundreds)

gastric dilatation-volvulus surgery (I’ve yet to do one)


toe nail polish


“God of This City” by Bluetree

“Sometimes by Step” by Rich Mullins



Clicking here will bring you to the webpage with information about Bradyn and an opportunity to donate towards the training of his service dog from 4 Paws for Ability. ♥

What I am Doing This Week: Nothing Much!

Wednesday, February 24th, 2010

Nothing much!

I wrote this a while ago though, and Banfield published it today…

And they left my Scrubs link in!

That totally makes my day!

Thank you Banfield!